Where this page comes from
This page is written from the settings Sworah runs on right now: the rule you read here is the one the app applies the moment you cancel, and it changes with it.
When a customer cancels a paid booking
Part of the amount goes back to the customer, by how close the shoot is:
More than 24 hours before the shoot — 100% back
Between 12 and 24 hours before — 75% back
Less than 12 hours before — 50% back
After the shoot time has passed — nothing back
What does not go back to them is credited to you as a cancellation share, in the proportion of the amount kept, after Sworah’s commission, and never more than the job itself.
When the share waits for the Sworah team
The share is not credited at once but waits for the team’s decision — to pay it to you or refund the customer — in these cases: the customer chose a cancellation reason that is a complaint about you; the shoot time passed without the session being started; a withdrawal request of yours was pending on the booking.
If you withdraw
Withdrawing from a paid booking is a request the Sworah team decides: accepted with a replacement, the booking passes to them; accepted without one, the booking is cancelled and the customer refunded. No share is credited to you on a booking you withdrew from.
If the customer does not keep the appointment
If the Sworah team records that the customer was the one who missed the appointment, the system suggests a compensation of 100% of your fee out of the amount held and nothing back to the customer; the team decides the final figures.
After delivery
A customer can report a problem with a completed booking within 7 days of its completion; your money for it is then held until the Sworah team decides, and no payout is made on a booking with an open report.
What this does not cover
Force majeure and exceptional cases are decided by the Sworah team itself. For any question: Contact us, inside the app.