These terms govern your use of the Sworah app as a customer. By creating an account you accept them, and by booking you accept the price, the time and the place shown before you confirm. Sworah is the platform between you and the photographer; the photographer provides the service.
Your account. One account per phone number; you are responsible for what is done from it and for keeping your details accurate. You must be eighteen or older. Sworah may suspend or close an account that breaks these terms or misuses the platform.
Booking. A request goes to the photographers you choose and stays open for a limited time; the first to accept takes it. Once accepted, you have the time shown in the app to pay, and an unpaid booking expires. The price you pay is the photographer's price plus the service fee and VAT, all shown before you confirm, with nothing added afterwards.
Payment. You pay from your Sworah wallet, which holds refunds and any credit Sworah has added to your account. Card payment will be offered when available. Your phone number is shared with the photographer only after payment, and theirs with you; the chat is the place to arrange the details, and phone numbers typed into it are refused.
Cancellation and refunds. You can cancel a booking at any time before the work is delivered. If you have paid, the share refunded depends on how long before the shoot you cancel, and the exact amount is shown before you confirm: a day or more ahead, all of it; between twelve hours and a day, three quarters; under twelve hours, half; once the shoot's time has passed, nothing. Refunds go to your wallet at once. What is not refunded compensates the photographer, who may already have set the time aside or travelled.
If the photographer cannot come. A photographer who withdraws before you pay simply frees your request for others. After payment they must ask Sworah, and support decides: a full refund, a replacement photographer, or another remedy, and you are told the outcome.
Delivery and completion. The photographer delivers your pictures through a link inside the booking, from the services Sworah accepts. The booking is complete when the photographer marks it so or when you rate it. Report a problem with the work through Contact us before rating it, so support can look.
Ratings and conduct. After a completed booking you rate the photographer and the photographer rates you. Ratings are published after a short hold and shown once there are enough of them; Sworah may hide a rating that is abusive or false. Be respectful in the chat and at the shoot: insults are refused in the chat, and repeated abuse closes an account.
Changes and contact. Sworah may update these terms; the date at the top tells you when, and continued use after a change means you accept it. Questions and complaints go through Contact us in the app.