Photographer Agreement

Version 1.0 — effective from 5 November 2026

This Agreement has four parts. Part one (sections 1 to 24) is the Photographer (Service Provider) Agreement. Part two (sections 25 to 38) is the Content, Image Rights and Community Guidelines. Part three (sections 39 to 43) is the Earnings, Payouts and Tax. Part four (sections 44 to 57) is the Complaints and Dispute Resolution. The Privacy Policy and the Cancellation, Rescheduling and Refund Policy are separate pages in the app and on the website and form part of this Agreement. It was written in Arabic and translated into English; where the two texts differ, the Arabic text prevails.

Part one: the Photographer (Service Provider) Agreement

This agreement is made between the company operating Sworah («Sworah» or «the platform»), whose registration and contact details are set out below and on the "About" screen in the app, and the photographer who opens an account in the Sworah photographer app and accepts this agreement in it. The agreement governs the photographer's relationship with Sworah from the opening of the account to its closure. The Privacy Policy, the Cancellation, Rescheduling and Refund Policy, the Content and Image Rights rules (Part two of this Agreement), the Payments and Payouts terms (Part three of this Agreement) and the Complaints and Dispute Resolution Policy (Part four of this Agreement) form part of this agreement; where they conflict on a matter concerning the photographer, this agreement prevails.
Phone: 920000000
WhatsApp: +966500000000

1. Definitions

1.1 «Photographer»: the Saudi natural person who holds a freelance document or a commercial registration in his own name, or the licensed establishment contracting in its own name, who provides photography services to customers through the platform.
1.2 «Establishment»: a photographer contracting as an establishment with a commercial registration; its responsibility covers those lawfully employed by it who perform the service through its account.
1.3 «Customer»: a person who books a photography service through the Sworah customer app.
1.4 «The apps»: the Sworah customer app and the Sworah photographer app, with the website and support channels that go with them.
1.5 «Catalogue»: the list of categories, services, sub-services, billing units and equipment set by Sworah, from which the photographer chooses what he offers.
1.6 «Booking»: a request for a photography service that the photographer has accepted and whose price the customer has paid through the platform, including the time, the place, the sub-service and the agreed duration or quantity.
1.7 «Session»: the performance of the photography service at the time and place fixed in the booking.
1.8 «Delivery»: the photographer's posting, on the booking in the app, of the link to the gallery of final pictures, on an approved host, so that the customer can view and download the pictures; Sworah does not store the delivered pictures and keeps only the link as the record of delivery.
1.9 «Completion»: the delivery becoming final on the booking when the dispute window shown in the app passes without a complaint, or when Sworah's decision on the complaint is issued.
1.10 «Payout»: the amount Sworah owes the photographer for a completed booking: the price of the service set by the photographer, less the commission and whatever is deducted under this agreement.
1.11 «Commission»: the percentage of the booking price that Sworah keeps for what it provides, shown to the photographer in the app before he accepts each request.
1.12 «Withdrawal»: the photographer's backing out of a booking he has accepted, before the session begins.
1.13 «No-show»: the photographer's failure to start the session at its time, without prior withdrawal and without an excuse accepted under clause 11.
1.14 «Delivered pictures»: the final pictures and files the photographer makes available to the customer through the delivery link; «raw files»: the original, unprocessed files.
1.15 «Pictured persons»: everyone who appears in the pictures with a recognisable face or figure.
1.16 «Documents»: what the photographer uploads to prove his eligibility, licences, bank and tax details; clause 3 applies to them.
1.17 «Console»: the operating tools with which Sworah manages the settings mentioned in this agreement; their values in force are shown to the photographer in the app.
1.18 «Reliability window»: the period over which lateness, no-shows and withdrawals are counted for the purposes of clauses 11, 17 and 18, as shown in the app.
1.19 «Approved host»: a picture-gallery service that Sworah lists among the hosts through which delivery is allowed; the list is shown in the app. «Delivery link»: the encrypted (https) link to the gallery on an approved host that the photographer posts on the booking.

2. What Sworah provides and what it does not promise

2.1 Sworah provides the apps, the catalogue, the display of the photographer's profile to customers, the matching of customers' requests with available photographers, the charging of the booking price to the customer, the payment of the payout to the photographer, support for both sides, and the decision of complaints under Part four of this Agreement.
2.2 Sworah displays the photographer's profile to customers according to the service, the location, the rating, availability and the catalogue settings; before booking, the customer sees neither the photographer's contact details nor his exact position, only the approximate distance in kilometres.
2.3 Sworah does not promise the photographer any minimum number of requests, bookings or income, any particular place in search results, or that customers will accept his prices.
2.4 Sworah provides the apps as they are, makes reasonable efforts to keep them available and to fix faults, and may interrupt the service for maintenance or for reasons beyond its control; Sworah notifies the photographer of planned interruptions a reasonable time in advance.
2.5 Sworah contracts with the customer as the seller of the service to him (clause 6) and entrusts the performance of the session to the photographer as an independent contractor; Sworah does not supervise the session or direct the photographer's way of working in it, and performance remains the photographer's responsibility under clauses 5 and 20.
2.6 Sworah does not give the photographer tax, legal or insurance advice; general guidance shown in the app does not relieve him of checking for himself.

3. Eligibility and declarations

3.1 A photographer account may be opened by anyone who meets one of the following descriptions: a natural person of Saudi nationality holding a valid freelance document in the photography activity or a commercial registration in his own name; or an establishment licensed in the Kingdom, contracting in its own name, whose account is run by its lawful representative.
3.2 A non-Saudi may not open a photographer account in his own name; he may provide the service as an employee of a licensed establishment, through the establishment's account only, and the establishment remains responsible for him and for the lawfulness of his employment.
3.3 A photographer who is a natural person must have completed 18 years of age, have full legal capacity, and have no earlier Sworah account closed under a ban still in force.
3.4 The photographer opens one account only, with a Saudi mobile number in his own name or his establishment's name; he does not transfer the account or let anyone else use it, and whatever issues from the account is treated as issued by the photographer.
3.5 On opening the account, and at every re-verification, the photographer makes the declarations in clauses 3.6 to 3.11; this part is a schedule of declarations that is re-confirmed when any document expires or when Sworah asks.
3.6 That the details and documents he has uploaded are correct, complete and up to date, and belong to him or his establishment and to no one else.
3.7 That the freelance document or commercial registration is valid, and that he will renew it before it expires and upload the new copy in the app.
3.8 That his VAT registration status as declared under clause 7 is correct.
3.9 That the bank account (IBAN) he has entered is in his own name or his establishment's name, not anyone else's.
3.10 That he holds the licences, permits and certificates required for the services he has chosen under clause 4, and will upload them on request.
3.11 That he has not been barred by a judgment or decision from practising photography, and that nothing in law prevents him from working at private occasions or photographing children in the presence of their guardians.
3.12 Sworah verifies the photographer's identity by matching his details against the documents he uploads and the bank account details, and through the official verification channels available; the documents are seen by the Sworah team only, are never shown to a customer, and are erased with the account under the retention schedule in the Privacy Policy.
3.13 Sworah records the expiry date of each document where it is given and may ask the photographer to renew it; if a document expires without renewal, the display of his profile to customers may be stopped until he uploads the new document and verification is repeated, and bookings accepted before the expiry are not affected unless performing them has become unlawful.
3.14 Sworah may ask for re-verification at any time if the photographer's details change or something arises that calls for it.
3.15 The photographer updates his details and documents in the app within 14 days of any change to them, including a change of name, entity, registration, tax status, bank account or studio.
3.16 If a declaration of the photographer proves untrue, Sworah may suspend the account at once and cancel unperformed bookings under clause 22, and the photographer bears the consequences under clause 20.

4. Licences and permits

4.1 The photographer alone obtains, renews and pays for every licence, permit or certificate the law requires for his services; Sworah's acceptance of his profile or documents is not a confirmation that his licences are sufficient.
4.2 If the photographer's activity requires a licence from the authority that regulates media, the photographer obtains it before offering the service and uploads a copy in the app; Sworah applies this requirement to the category set in the console.
4.3 The photographer offers aerial photography only if his unmanned aircraft is registered with the civil aviation authority and he holds the remote-pilot certificate, the authorisation required for commercial operation, and site approval where it is required; he uploads these documents before activating the aerial sub-service, and they are re-matched when they expire.
4.4 Before photographing in public places, tourist and heritage sites and government facilities, the photographer obtains the competent authority's permit and the permission of the site's owner or operator where required; the customer's consent is no substitute.
4.5 If it turns out that the photographer provided a service requiring a licence he does not hold, Sworah may suspend his account and cancel unperformed bookings; the customer receives what is due under the Cancellation, Rescheduling and Refund Policy, and the photographer bears the consequences under clause 20.

5. The photographer is an independent contractor

5.1 The photographer is an independent contractor providing his services for his own account; this agreement creates no employment, agency, partnership or joint venture between him and Sworah, and the photographer is not Sworah's representative and may not act in its name.
5.2 The photographer sets his own prices within the billing units fixed by the catalogue and within the maximum shown in the app, if any; he chooses the services, areas and times he makes available, and may decline any request without giving a reason.
5.3 The photographer uses his own equipment, software and means of transport, bears their cost, maintenance and insurance; Sworah provides none of them and requires no uniform or logo.
5.4 The photographer is bound to no minimum hours or bookings, no shifts or quotas; Sworah does not have exclusivity over his services, and he may work for his own account or through other platforms, subject to clause 19 as regards customers he met through the platform.
5.5 The photographer alone bears his tax and zakat obligations, the lawfulness of his activity, his contributions and insurance, and any permits needed for those who work with him; Sworah accounts for none of these on his behalf and does not represent him before any authority.
5.6 A photographer who is a natural person performs the session himself; he may use an assistant working under his supervision and in his presence, and may not substitute someone else for himself except through the app under clause 11.6. An establishment performs the session through its lawfully employed staff. In every case the photographer remains fully responsible for the work of anyone he uses and for their compliance with this agreement.
5.7 The photographer may not enable a person barred from opening an account under clause 3 to provide the service in his name or through his account; doing so is a material breach.

6. The commercial model and when the photographer's right to the payout arises

6.1 Sworah sells the photography service to the customer in its own name: the customer contracts with Sworah for the session, Sworah records the customer's payment for the whole booking price in its own name (and invoices it once its VAT registration is in force), and Sworah entrusts the performance of the session to the photographer under this agreement; the payout Sworah pays the photographer is a cost Sworah bears.
6.2 The photographer sets the price of his service and Sworah shows it to the customer as the booking price; before the photographer accepts each request, the app shows him the booking value, the commission rate and the net payout he will be owed on completion.
6.3 Sworah charges the booking price to the customer when the booking is confirmed; the photographer does not ask the customer for any amount outside the platform — in cash, by transfer or by any other means — neither for the booking nor for additions to it; agreed additions are added to the booking in the app only.
6.4 The photographer's right to the payout arises on completion of the booking, that is when the dispute window passes without a complaint or when Sworah's decision on the complaint is issued wholly or partly in the photographer's favour; no payout is owed for a booking that was not performed, except the photographer's share of a late customer cancellation as the Cancellation, Rescheduling and Refund Policy provides.
6.5 If the customer cancels a booking and Sworah applies the refund ladder in the Cancellation, Rescheduling and Refund Policy, the photographer receives, out of the amount not refunded to the customer, his share after the commission in the same proportion; the payout never exceeds the booking value.
6.6 The payout is a trade debt owed by Sworah to the photographer and paid under clause 16; it is not a deposit or an amount kept on his behalf, and it bears no return.
6.7 Sworah is not the photographer's agent for collection and the photographer is not Sworah's agent; nothing in the app or in this agreement is read otherwise.

7. Value added tax

7.1 The photographer declares to Sworah, at registration or whenever Sworah asks, whether he is registered for value added tax, gives his tax registration number if he is, and himself monitors whether he reaches or exceeds the mandatory registration threshold.
7.2 The photographer updates his tax status in the app within 14 days of registering, deregistering or changing his tax number, and alone bears the consequences of any delay.
7.3 Sworah issues the customer the tax invoice for the booking in its own name and under its own tax number, including value added tax on the whole booking price; the photographer issues the customer no invoice for the booking.
7.4 If the photographer is registered for value added tax, his service to Sworah is a taxable supply; he issues Sworah a tax invoice for the payout in the form and at the time set out in Part three of this Agreement, and Sworah pays him the tax due on the payout together with the payout.
7.5 If the photographer is not registered, no tax is added to his payout, and he may not issue Sworah or the customer any document titled «tax invoice» or showing tax; he alone bears the consequences of breaching this.
7.6 The payout record that Sworah shows the photographer in the app is a statement of the payout, the commission and the deductions; it is not a tax invoice and shows no tax for an unregistered photographer.
7.7 Monitoring whether the photographer's turnover reaches the registration threshold is his own affair; the earnings screen in the app shows him his payouts to help him.

8. Services, prices, equipment and accuracy of details

8.1 The photographer chooses from the catalogue the categories, services and sub-services he provides and sets his price for each service in the billing unit the catalogue fixes; he does not offer a service he cannot provide himself or through his lawfully employed staff.
8.2 The photographer describes his services truthfully and picks from the catalogue's equipment list only what he actually owns or holds and brings to the session when needed; he does not claim equipment or a technique he does not have, and the equipment he picks is part of the service description the customer relies on.
8.3 The pictures the photographer shows in his profile (the portfolio) are his own work; he does not show others' work or pictures edited so as to mislead about his level, and he complies in them with clauses 13 and 14 and with Part two of this Agreement.
8.4 The bio and the service descriptions contain no contact details, website links, social-media accounts or any invitation to deal outside the platform; Sworah may hide what breaches this without prior notice.
8.5 The photographer keeps his availability, prices and services up to date; a request he accepted at the price shown at the time of the request binds him.
8.6 Sworah may change the catalogue (add or remove services, change billing units, the maximum price or the equipment list) with notice to the photographer; the change does not affect bookings accepted before it.
8.7 If the customer or Sworah finds that an advertised service or piece of equipment was not provided, that is a service failure examined under Part four of this Agreement and may lead to a refund of part of the price to the customer, deducted from the photographer's payout.

9. The studio

9.1 If the photographer has a studio, he enters its name, address, district, city and map position in the app, and declares that he has the right to use it for the service and that it is licensed for the activity where required.
9.2 The studio's address and position are shown to the customer only for services the catalogue marks as provided in the studio, and only after the booking is confirmed; before that, customers see only the approximate distance.
9.3 The photographer keeps the studio details correct and updates them as soon as the address changes or the studio closes; a customer sent to a wrong address through the photographer's fault is treated as a no-show under clause 11.
9.4 The studio is a place under the photographer's sole responsibility: its safety, its privacy, the prevention of any photographing or recording in it without the customer's knowledge, and its suitability for women-only occasions when it is booked for one.
9.5 Sworah does not own, operate, inspect, insure or certify the studio. Its review of a studio before it appears in the app checks that the photographer has made the responsibility declaration and that the details are complete and consistent; it is not an inspection or an approval of the premises and creates no responsibility of Sworah for them. The photographer alone answers for the studio: the right to use it and the licences and permits the activity needs there, including the municipal and civil-defence requirements where they apply; the safety of the premises and of what is in them; the persons he brings in; the customer's belongings; and any injury, loss or damage to the customer, to a person with the customer or to a third party at the studio — and he indemnifies Sworah under clause 20.2 for every claim arising from the studio. Sworah may ask him at any time to show the documents behind the declaration, and may refuse a studio or retire it from the app on a complaint, a check or a doubt about the declaration, telling him the reason.
9.6 The studio's description and pictures in the app are the photographer's content under Part two of this Agreement and show the studio as it is. Sworah does not guarantee the customer's conduct at the studio; a loss the customer causes there is raised through the complaint route in Part four of this Agreement and is not borne by Sworah.

10. Requests, acceptance and the booking

10.1 The customer's request reaches the photographer in the app; the photographer accepts or declines it within the period shown, and the request lapses automatically when that period ends without acceptance.
10.2 The photographer's acceptance of a request is a commitment to perform the session at its time and place, with the sub-service and the duration or quantity stated, and at the price shown at acceptance.
10.3 Every supplementary agreement (extending the duration, adding a sub-service, changing the time or place) is made inside the app on the same booking; Sworah neither recognises nor protects what is agreed outside it.
10.4 The photographer reviews the booking details before the session and asks the customer, through the app's chat, what he needs to know about the place, the occasion, the pictured persons and any requirements of the site.
10.5 The photographer taps «Start session» in the app when he arrives and begins work, and «End session» when it ends; these signals and their times are evidence of attendance in any dispute.
10.6 The photographer may ask through the app to change the session time for a serious reason; the change takes effect only with the customer's acceptance, failing which the booking stays at its time or the photographer withdraws under clause 17.

11. Service standards

11.1 The photographer arrives at the session's place sufficiently before its time, with the equipment named in his profile and whatever the sub-service needs, and presented in a way that suits the place and the occasion.
11.2 The photographer tells the customer through the app's chat as soon as any delay is expected, stating the expected time of arrival.
11.3 Arriving more than 15 minutes late without notice, or more than 30 minutes late with notice, is recorded as lateness on the booking; repeated lateness within the reliability window is dealt with in steps: a written warning, then a note on the reliability record shown to him in the app, then suspension of the account and referral for review. Where Sworah switches on a lateness fee, its amount is shown in the app before it applies and is a pre-estimate of Sworah's cost, reducible by the court if excessive.
11.4 A no-show (clause 1.13) obliges a full refund of the booking price to the customer, and the photographer is owed no payout for it; it is recorded on the reliability record and dealt with in the same steps as lateness. Where Sworah switches on a no-show fee, its amount is shown in the app before it applies and is a pre-estimate of Sworah's lost commission and documented cost, reducible by the court if excessive.
11.5 The photographer's excuse for lateness or a no-show is accepted if it was force majeure, an accident, sudden illness or the death of a relative, and he notified Sworah of it through the app within 3 days with proof; it is then not counted against him and no fee is deducted, and the customer's right to a refund stays whole.
11.6 If the photographer learns that he will not be able to perform a booking he accepted, he tells Sworah through the app before withdrawing and may propose a qualified replacement photographer from the platform for the same service and price; the Sworah team offers the replacement to the customer, who may accept or refuse; no substitution takes place except through the team and with the customer's consent, and the replacement takes over the booking and everything connected with it under this agreement.
11.7 The photographer performs the session with the agreed sub-service and duration or quantity, to a professional standard no lower than his portfolio shows, with the equipment he declared, and follows the customer's reasonable directions so far as they do not breach the law or clause 14.
11.8 The photographer delivers the final pictures by posting the delivery link on the booking in the app within the period fixed for the sub-service in the catalogue or agreed in the booking chat, otherwise within 14 days of the end of the session; the link is encrypted (https) and points to a gallery on an approved host, the photographer may edit it within 60 minutes of posting it, and it is locked once the customer has rated the booking; the photographer tells the customer in the booking chat, before the period ends, of any delay, its reason and the new date, and unjustified delay is a ground for complaint under Part four of this Agreement.
11.9 If the sub-service description includes editing, the photographer makes the edit rounds the service provides at the customer's request, within the limits the service states, within 7 days of each request; an edit request within those limits is not a complaint.
11.10 The photographer keeps the gallery of delivered pictures available to the customer at the delivery link for at least 90 days from delivery, and throughout that period, and for as long as a complaint is open, keeps a backup of the raw files and the delivered pictures of each booking on a secure medium that is encrypted or password-protected; he then deletes them permanently from the gallery and from all his devices and media, except what the customer has allowed him to keep through the app under clause 13.
11.11 If files are lost before delivery for a reason attributable to the photographer, he repeats the session at no charge if the customer agrees; otherwise the booking price is refunded in full to the customer, the photographer is owed no payout, and clause 20 may apply.
11.12 The photographer treats the customer and the pictured persons with respect, photographs nothing beyond what was booked, asks for no number or means of contact outside the app, and accepts no gift or payment outside the booking.
11.13 Lateness, no-shows, withdrawals and upheld complaints count in the photographer's performance indicators under clause 18 and are shown to him in the app together with what has been recorded on his account.

12. The chat

12.1 A chat is available in the app for every booking between the photographer and the customer; it is the approved means of communication about the booking and is used only to arrange the session and the delivery.
12.2 The photographer does not send through the chat telephone numbers, links, social-media accounts, bank details or invitations to deal outside the platform; the chat is filtered automatically to hide contact details, and anything hidden or detected is a breach of this agreement and of clause 19.
12.3 Sworah reads the chat when examining a complaint or report, on a lawful request from a competent authority, or to detect a breach of clause 12.2, and for no other purpose; the chat is evidence in disputes between the two parties and between either of them and Sworah.
12.4 Sworah keeps the chat with the booking record for as long as that record is kept, under the retention schedule in the Privacy Policy; the chat is not used for marketing.
12.5 The photographer keeps the chat respectful and courteous, sends no content that breaches Part two of this Agreement, and reports any abusive message from the customer through the app.

13. Image rights

13.1 The economic rights in the delivered pictures pass to the customer when the booking price is paid in full and the booking is completed; the customer may use, copy and publish them for personal and family use and for any other purpose not prohibited by law or by Part two of this Agreement. The photographer keeps the right to be named as the author and to object to distortion that harms him; this is a moral right that this clause regulates and that is not waived.
13.2 The photographer asks the customer for no additional payment for the use of the delivered pictures, does not prevent their publication, and puts no watermark or logo on them unless the sub-service description said so before the booking.
13.3 The photographer does not show the customer's pictures in his portfolio, accounts or advertising, does not send them to others, and does not enter them in a competition, except with the customer's consent recorded in the app, the consent of every adult whose face is recognisable in them, and the consent of the guardian of every child who appears in them. Anyone who consented may withdraw consent at any time, and the photographer then removes the pictures from everywhere he published them — including the portfolio, his accounts and the gallery host — within 7 days.
13.4 The photographer does not use customers' or pictured persons' pictures to train artificial-intelligence models or to generate images, does not feed them into any facial-recognition system or biometric processing, and does not sell or license them to stock libraries.
13.5 Raw files are not among the delivered pictures unless the sub-service or the booking provides for their delivery; if the customer asks for them after the session, the two agree to add them to the booking in the app at a price the photographer sets; otherwise they stay with the photographer, subject to clauses 11.10 and 15.
13.6 The photographer warrants to Sworah that the pictures he delivers are his own work, that they infringe no one's rights, and that he has put into them no element (music, design, image) he has no right to use; he bears every claim arising from a breach of this under clause 20.
13.7 The photographer grants Sworah a non-exclusive licence to use his portfolio pictures, trade name and logo to present his profile in the apps and on the website and in Sworah's promotional campaigns, for as long as his account exists and for 30 days after its closure to remove published material; Sworah uses customers' delivered pictures in its promotion only with the consents set out in clause 13.3.
13.8 Sworah does not store the delivered pictures and keeps the delivery link only as the record of delivery; the pictures stay on the gallery host the photographer chooses from the approved list, and the photographer alone bears that host's terms and their consequences, keeps the gallery available to the customer for the period in clause 11.10, and deletes pictures from it when consent is withdrawn or Sworah requires it. The photographer tells the customer at delivery how long the gallery stays available so that the customer keeps his own copy; the end of the period and the deletion of the gallery after it is a breach by neither the photographer nor Sworah.
13.9 If Sworah receives a report that a picture in the photographer's profile or delivery infringes another's right, it may hide at once what it stores of it until the report is decided under Part two of this Agreement, requires the photographer to remove what is on the gallery host within 48 hours of notice, and hears his reply before deciding.

14. Pictured persons and prohibited subjects and sites

14.1 Before photographing, the photographer checks that the customer has the permission of those who will appear in the pictures and of the owner of the place; he stops at once photographing anyone who objects and deletes what was taken of that person at his request, and this is not counted as a failing of the photographer.
14.2 Women-only occasions are private by nature: their pictures are never shown in the portfolio or shared in any way, are not kept beyond the period in clause 11.10, and everything photographed at them is delivered to the customer alone; the photographer complies at them with the customer's and the venue's requirements.
14.3 The photographer photographs a child only in the presence and with the consent of the child's guardian or the guardian's delegate, uses children's pictures in his portfolio only with the guardian's written consent, and refuses any request that exposes a child to anything improper.
14.4 The photographer does not photograph in places where the law or a visible sign prohibits photography, nor security and military installations, nor inside homes or private places without the owner's permission, nor people in places or situations that touch their private life without their knowledge.
14.5 The photographer records no sound or image without the knowledge of the person recorded, uses no hidden cameras, never copies or hands over security-camera footage whatever the request, and captures nothing at the session's place that was not asked to be photographed.
14.6 The photographer refuses to photograph, edit or deliver any content prohibited by law or by Part two of this Agreement, including content that offends public decency, incites, insults religions, the state or persons, exploits a child, or is composed so as to mislead about a real person.
14.7 The photographer complies with the rules against harassment, on public decency and on child protection in all his dealings; a documented complaint of misconduct suspends the account at once pending examination under clause 22 and Part four of this Agreement, and Sworah may inform the competent authorities.
14.8 If the customer asks the photographer for something that breaches this clause, the photographer refuses, records the request in the chat and informs Sworah; his withdrawal is then treated as a withdrawal for a reason attributable to the customer under clause 17.4.

15. Personal data and confidentiality

15.1 Through the app the photographer receives only the customer data needed to perform the booking: the displayed name, the session location, the chat, the details of the occasion the customer gives, and the pictures taken at the session.
15.2 The photographer uses this data only to perform the booking and deliver; he does not use it for marketing, for contact outside the app or for any other purpose, does not copy or keep it beyond what the session and delivery require, and shares it with no one except as the law requires.
15.3 The photographer deletes the customer's data from his devices and media at the end of the period in clause 11.10, and keeps no location, number or contact detail of the customer that reached him in any way.
15.4 The photographer's role in processing the data of the customer and the pictured persons is the role the Privacy Policy assigns; until decided otherwise, the photographer is an independent controller of the pictures he takes and of what he processes outside the app, and in every case complies with this clause for what he processes on Sworah's instruction.
15.5 The photographer protects the devices and media that carry customers' pictures with a password or encryption, uses no storage or sharing service that does not allow deletion, and displays no pictures on screens in public places.
15.6 If a device or medium carrying a customer's pictures or data is lost, or someone unauthorised has accessed them, or something of the kind is suspected, the photographer notifies Sworah through «Contact us» in the app or the contact details in clause 24.7 within 24 hours of learning of it, describing what happened, what was affected, who may be affected and what he has done, and cooperates with Sworah in notifying whoever must be notified.
15.7 The photographer keeps confidential everything he learns about the customer, the pictured persons, the session's place and its occasion, during this agreement and after it, and discloses it only on the order of a competent authority.
15.8 The photographer does not store customers' pictures and data with a service outside the Kingdom beyond what backup and the display of the gallery on an approved host require, and remains responsible for protecting them and deleting them on time; he uses a sub-processor (the gallery host, a printing laboratory, a freelance editor, a storage service) only under obligations no lighter than this clause, answering for it as for himself, and discloses to Sworah on request whom he uses.
15.9 If a competent authority asks the photographer to disclose a customer's data, he notifies Sworah before disclosing where the law allows, and discloses only what is required.
15.10 Sworah processes the photographer's data (identity, documents, bank account, tax status, location, ratings, booking history, delivery links, portfolio pictures, avatar and chat pictures) under the Privacy Policy, and keeps what is needed of his data for the periods in the retention schedule in the Privacy Policy.
15.11 The photographer may access the data Sworah processes about him, correct it, ask for a copy and ask to close his account, by the means set out in the Privacy Policy.

16. Payouts

16.1 Sworah pays the payout to the photographer by bank transfer to an account (IBAN) in his own name or his establishment's name, verified as matching his identity; it pays to no account in another name, not in cash, and by no other means.
16.2 The payout becomes payable on completion of the booking (clause 6.4). The photographer requests it from the earnings screen in the app whenever a balance is due; Sworah reviews the request and pays it by bank transfer within 7 business days of approving it.
16.3 Payment of the payout, or part of it, is deferred until the cause ends in the following cases: an open complaint or dispute on the booking; the customer's challenge of the payment with his card issuer, for as long as it stands; a withdrawal request or no-show report under review; an unsettled fee or penalty; a gap in identity, document or tax-status details, or a mismatch in the bank account; and a waiting period after bank details are changed or first entered, in the hours shown in the app.
16.4 Every payment is recorded in the app in the photographer's earnings with the bookings it covers, the commission, the deductions, the net amount and the payment date; the record is not titled «tax invoice» and shows no tax for an unregistered photographer.
16.5 Sworah may deduct from any payout due or later owed to the photographer whatever he owes under this agreement: amounts refunded to the customer by a complaint decision, the fees and penalties in clauses 11, 17 and 19, amounts paid to him in error, and what Sworah bore because of him under clause 20; if the amount due is insufficient, Sworah claims the difference from him, payable within 30 days of notice.
16.6 The photographer reviews his earnings record and raises any objection to it through «Contact us» in the app within 30 days of the payment, failing which it is treated as accepted, without prejudice to his right to have an evident arithmetical error corrected.
16.7 A payout Sworah could not pay for a reason attributable to the photographer (a closed account, missing or mismatched details) remains owed by Sworah; Sworah notifies the photographer, makes reasonable efforts to reach him, and pays him as soon as what is needed is completed.
16.8 The details of payments, statements and objections are in Part three of this Agreement, which is part of this agreement.

17. Cancellation and withdrawal by the photographer

17.1 The photographer may withdraw from a booking he accepted, through the app, before the session begins; the withdrawal is recorded on his account, the customer is refunded the whole booking price without deduction, and the customer is credited, at Sworah's expense, with an apology credit in the amount shown in the app.
17.2 A withdrawal not based on an accepted excuse is recorded on the photographer's account and counted in the withdrawal gate (clause 17.6). Where Sworah switches on a withdrawal fee, its amount or percentage is shown in the app before it applies and is deducted from the photographer's payouts as a pre-estimate of Sworah's lost commission and of the apology credit it bore, reducible by the court if excessive.
17.3 An excuse for withdrawal is accepted in cases of force majeure, an accident, sudden illness, the death of a relative of the first or second degree, and anything that makes performance impossible for a reason not attributable to the photographer; provided that he notifies Sworah through the app as soon as he knows and, where possible, before the session time, and provides proof of the excuse within 3 days; no fee is then deducted and the withdrawal is not counted in the withdrawal gate.
17.4 If the photographer withdraws for a reason attributable to the customer (for instance the customer asks for something that breaches the law or this agreement, or fails to provide what he undertook for the session), the photographer records this in the chat before withdrawing and informs Sworah; Sworah examines it under Part four of this Agreement and decides what is refunded to the customer and what the photographer is owed, according to the percentages shown in the app.
17.5 Before withdrawing, the photographer proposes a replacement under clause 11.6 where possible; a withdrawal in which the customer accepted the replacement is a withdrawal with substitution, carries no fee and is not counted in the gate, but stays recorded on the account.
17.6 Sworah applies a withdrawal gate: a photographer whose withdrawals exceed a set percentage of his acceptances within a set window, after a minimum number of acceptances, stops receiving new requests until the Sworah team reviews his case and reactivates him; the percentage, the window and the minimum in force are shown in the app as set in the console.
17.7 Payment of the payout for a booking from which withdrawal is requested, or on which a no-show is reported, is deferred until the case is reviewed; the gate does not extend to the payouts of other completed bookings except by a decision under clauses 16.3 and 22.
17.8 Withdrawing after the session has begun, or leaving it before it is finished without an accepted excuse, is treated as a no-show under clause 11.4, with a full refund of the booking price to the customer.
17.9 The rules on customer cancellation and rescheduling and the photographer's share of them are in the Cancellation, Rescheduling and Refund Policy, which is part of this agreement.

18. Ratings and performance

18.1 The customer rates the photographer after every delivered or completed booking; the average rating and its count are published on the photographer's profile once the number of ratings reaches the threshold shown in the app.
18.2 The photographer may rate the customer once after delivery or completion, within the period shown in the app; the app determines what the customer sees of the rating and comment and when it appears, the customer may read what is written about him, and comments pass through the contact-details and bad-language filters.
18.3 The photographer's rating of a customer is truthful, confined to the booking itself, free of personal data about anyone other than the customer and of any contact details, and is never retaliation for a complaint or a rating; Sworah may remove it if it breaches this, it feeds the customer's reliability record at Sworah, and Sworah may switch customer ratings off altogether by notice in the app.
18.4 The photographer does not ask the customer for a particular rating, offers nothing in return for a rating, does not withhold or delay delivery because of it, and creates no sham bookings or ratings; doing so is a material breach.
18.5 If the photographer's average rating falls below the minimum shown in the app within the reliability window, or his rate of complaints, lateness or withdrawals exceeds the limits shown there, he is notified in writing and given 14 days to improve his performance; his account is not suspended or closed for performance except after a human review of his record and remarks by the Sworah team.
18.6 The photographer may appeal a suspension or closure for performance within 14 days of notice, under Part four of this Agreement; Sworah decides the appeal in writing with reasons, and removes any rating shown to be sham or in breach of the content rules.
18.7 Sworah may use performance indicators (rating, punctuality, acceptance and withdrawal rates, delivery speed) in ordering the display and in matching, and shows the photographer in the app which indicators are used.

19. No circumvention of the platform

19.1 The photographer does not offer to a customer he met through the platform, nor accept from him, to perform a booking, a session or a photography service outside the platform or to complete a booking outside it, for the term of this agreement and 12 months after the last booking between them, and does not divert the customer to another channel or another photographer outside the platform.
19.2 No amount is asked of or accepted from the customer outside the platform for a booking made through it or for an addition to it; every such amount is circumvention.
19.3 When circumvention is established, Sworah may close the account, forfeit the payout of the bookings connected with the circumvention, and claim compensation for the commission it lost on each customer relationship diverted outside the platform, and for documented loss beyond it.
19.4 This clause does not prevent the photographer from dealing with customers he met otherwise than through the platform, nor from working for his own account or through other platforms; Sworah bears the burden of proving that the relationship arose through it, and a booking or chat between the two parties on the platform before the outside dealing is evidence of that.

20. Liability and indemnity

20.1 The photographer alone is responsible for his acts and omissions and those of anyone working with him during and after the session, including injury to persons or damage to property at the session's place, breach of the law or of others' rights in the pictures, consequences of missing licences, and anything concerning his equipment.
20.2 The photographer indemnifies Sworah for every amount it becomes bound to pay or pays to the customer, to any third party or to a competent authority because of his breach of this agreement, the law or others' rights, including amounts refunded to customers by a complaint decision caused by him, fines, claims over the pictures and reasonable costs of defence; after he has been notified of the claim and allowed to present his defence.
20.3 The photographer keeps, for his own account, such insurance of his equipment and civil liability as suits his activity; Sworah provides no insurance for him or the customer and does not guarantee the safety of the session's place or the conduct of the customer or the pictured persons.
20.4 Sworah is not liable to the photographer for lost profit, indirect loss or lost booking opportunities, nor for what arises from an interruption or fault of the app or from the customer's conduct; Sworah's liability to the photographer for its breach of this agreement is limited to the total commission it earned from his bookings in the twelve months before the event, except payment of the payout itself and whatever the law does not allow to be limited.
20.5 This clause does not limit the photographer's right to his payout under clause 16, nor Sworah's liability for fraud, gross fault or personal injury.
20.6 The pictures, videos and files the photographer delivers, the gallery that holds them and the delivery link are the photographer's work and the photographer's responsibility alone: their content, their quality, their lawfulness, their availability to the customer for the period in clause 11.10, their safety, and the terms of the host that stores them. Sworah does not host, store, check or guarantee them and keeps only the link on the booking as the record of delivery; it is not responsible to the photographer or to anyone else for the loss, alteration or unavailability of pictures on a host, nor for anything a link posted by the photographer leads to.
20.7 Any link, address or file the photographer posts in his profile, his portfolio or a chat is his content; he answers for where it leads and for what it contains, and indemnifies Sworah under clause 20.2 for any claim it causes.
20.8 Anything that passes between the photographer and a customer outside the platform — a phone call, a message on WhatsApp or another application, a payment in cash or by transfer, or a session, extra work or product agreed outside the booking — is outside this agreement and outside Sworah's responsibility: no payout, replacement, complaint decision, chat record or protection under this agreement attaches to it, and arranging it is circumvention under clause 19.
20.9 Clauses 20.6 to 20.8 do not reduce Sworah's responsibility for what it does itself (the booking record, the money inside the platform, the complaint route and the protection of data under the Privacy Policy), nor the liabilities in clause 20.5.

21. Records and lawful disclosure

21.1 Sworah keeps records of bookings, delivery links, invoices, payout statements, chats, verification results and the acceptance log of this agreement for the periods in the retention schedule in the Privacy Policy, including the records of bookings, invoices and statements for 10 years.
21.2 The photographer may request a copy of his records (bookings, payouts, ratings, acceptance log) through «Contact us» in the app, and Sworah provides it within 30 days in a readable format.
21.3 Sworah discloses the photographer's data and booking records to the competent authorities on a lawful request, including judicial, tax and regulatory authorities, and to the customer to the extent Part four of this Agreement provides when a complaint is examined, and notifies the photographer unless the law prohibits notice.
21.4 The photographer keeps his own record of his bookings and payouts as his tax and legal obligations require; Sworah does not do so for him after his account is closed, beyond what the retention schedule in the Privacy Policy provides.

22. Term, suspension, termination and survival

22.1 This agreement takes effect when the photographer accepts it in the app and continues until his account is closed or Sworah terminates it under this clause.
22.2 Sworah may suspend the photographer's account wholly or partly (hiding the profile, stopping new requests, deferring payment) in the following cases: expiry of a document or licence without renewal; a documented complaint of misconduct, a safety matter or prohibited photography; suspected circumvention, fraud or multiple accounts; breach of clauses 13 and 14; exceeding the performance limits under clause 18; an order of a competent authority; or failure to complete re-verification.
22.3 Sworah notifies the photographer of the suspension, its reason, its expected duration and what he must do to lift it, and considers his reply within 14 days; the suspension does not affect payouts due for completed bookings except within clause 16.3.
22.4 Either party may terminate the agreement at any time by notice to the other through the app with 14 days' notice; accepted bookings remain to be performed or are cancelled under clause 17.
22.5 Sworah may terminate the agreement and close the account at once for a material breach, including: circumvention, fraud, prohibited photography, violation of the privacy of the customer or the pictured persons, harassment or abusive conduct, untrue documents or declarations, enabling a barred person to use an account, and repeated breach of the service standards after notice.
22.6 On closure of the account, open bookings are closed under the Cancellation, Rescheduling and Refund Policy and clause 17, the payout due is paid after everything the photographer owes is settled, the profile is hidden at once, and the photographer's data is erased after 30 days under the retention schedule in the Privacy Policy, keeping the mobile number, the ban record if any, and the booking records and payment history for the statutory periods.
22.7 If the account is closed by a ban, the photographer is informed of the ban decision, its reason, and its term or its permanence; it lifts automatically when its term ends, a banned person may not open a new account during the ban, and Sworah keeps the mobile number and the ban's reason to prevent it.
22.8 Clauses 7, 11.10, 13, 14, 15, 16, 19, 20, 21 and 24, and every provision that by its nature should survive, survive termination, as do obligations that arose before it.

23. Changes to the agreement

23.1 Sworah may amend this agreement and the documents linked to it; it announces a material change in the app at least one week before it takes effect, with the version number and the effective date; the version in force is the one published in the app and on the website.
23.2 A change applies to bookings accepted after its effective date; the photographer must accept the new version in the app to go on receiving requests, and may close his account before the effective date without any fee.
23.3 Sworah records for every acceptance the version number, the time and the account that accepted; this record is evidence of what the photographer agreed to.
23.4 Changes made in the console to the settings this agreement refers to (percentages, periods, limits and fees) are not changes to the agreement if they stay within what it provides; their values in force are shown to the photographer in the app before he accepts each request and do not apply to bookings accepted before they changed.

24. Disputes, governing law and language

24.1 Any objection by the photographer to a complaint decision, a deduction, a suspension or a rating is raised first through the app under Part four of this Agreement, and Sworah decides it in writing with reasons within the period stated there; Sworah's decisions in complaints between the customer and the photographer, made on the evidence (the chat, the pictures, the app's records), bind the photographer in his relationship with Sworah, without prejudice to his right to go to court.
24.2 If a dispute between the photographer and Sworah is not resolved within 30 days of being raised, the parties try to settle it amicably by mediation at the Taradhi platform, the Saudi Center for Commercial Arbitration or any mediation body they agree on, for 30 days; this is not a condition for bringing a claim.
24.3 The Commercial Court in the Kingdom of Saudi Arabia has jurisdiction over any dispute between the photographer and Sworah arising out of or connected with this agreement.
24.4 This agreement is governed by and construed under the laws of the Kingdom of Saudi Arabia.
24.5 This agreement is drawn up in Arabic with an English translation attached for convenience; the Arabic text prevails in case of any difference.
24.6 This clause does not affect the photographer's right to complain at any time to the competent authorities, including the authority responsible for the freelance document, the authority responsible for personal data protection as regards his data, and the tax authority as regards invoices.
24.7 Notices to Sworah are given through «Contact us» in the app or to the contact details stated at the head of this agreement; notices to the photographer through the app or by message to his registered mobile number or to his e-mail if he entered one; a notice is deemed received when sent through the app.
24.8 If a court holds a provision of this agreement void, the rest remains in force; a party's delay in claiming a right is no waiver of it; the photographer may not assign his rights or obligations without Sworah's written consent, and Sworah may assign them to a successor in its business with notice to the photographer.

Part two: Content, Image Rights and Community Guidelines

These Guidelines are part of the agreement between you and the company operating the Sworah platform («Sworah», «the platform»). It applies to every customer and every photographer who uses the Sworah apps and website. It says who owns the pictures made through a booking, whose permission is needed before a person appears in a picture or a picture is shown to the public, what may not be photographed or posted, how reviews and chat are kept clean, how anyone can report content, and what happens to an account that breaks these rules. Read it with the Customer Terms of Use, the Photographer Agreement, the Privacy Policy and the Data Retention and Deletion Schedule; on content and image rights, these Guidelines prevail over them.

25. Who these Guidelines speak to

25.1 «You» means any person using Sworah, as a customer or as a photographer. «The customer» means the person who books and pays for a session. «The photographer» means the independent photographer or studio who performs it.
25.2 «Pictures» means the photographs, videos and other files a photographer produces for a booking and delivers to the customer, in edited or unedited form. «Gallery» means the place where the photographer makes the delivered pictures available to the customer: a page on a hosting service of the photographer's choice from the list the platform accepts, reached through the link the photographer posts on the booking in the app. Sworah keeps that link as the record of delivery; it does not hold the delivered pictures. «Portfolio» means the pictures a photographer shows on the public profile. «Content» means anything a user puts on the platform: portfolio pictures, profile pictures and texts, equipment lists, reviews and ratings, chat messages and attachments, and the gallery link.
25.3 «A pictured person» means anyone who can be recognised in a picture, by face, body, voice, name, clothing, tattoos or surroundings. Pictured persons are protected by these Guidelines whether or not they are Sworah users.
25.4 These rules apply at the venue, in editing, in delivery and in the gallery as much as on the platform. A photographer who works through Sworah follows them during every session booked through Sworah, and is responsible for what the gallery contains and for keeping it available as section 26 says. The gallery host's own terms apply to the use of its service and do not change what these Guidelines say between you and Sworah.

26. Who owns the pictures

26.1 Under the law, the rights in a commissioned photograph belong to the photographer unless the parties agree otherwise. Through Sworah, the customer and the photographer agree otherwise, in the way this section describes.
26.2 The economic rights in the delivered pictures pass to the customer when both of these have happened: the booking has been paid in full and the gallery link has been posted on the booking with the pictures available in it. The photographer transfers these rights to Sworah under the Photographer Agreement for that purpose, and Sworah passes them to the customer at that moment. From then on the customer may copy, print, keep, share, publish and edit the pictures within the limits of 26.5, and use them for any personal or commercial purpose, without a time limit and in any country.
26.3 The transfer covers the delivered pictures of that booking only. It does not cover pictures from other bookings, the photographer's portfolio, the photographer's style or methods, or any work the photographer has not yet made. An agreement by which a photographer gives up all future work is not valid, and Sworah never asks for one.
26.4 Raw files (unedited camera files) are not included unless the service or sub-service booked says that they are. Where they are included, they pass to the customer with the edited pictures under the same rules.
26.5 The photographer keeps the moral rights the law gives every author: to be named as the author of the pictures, and to object to a change that distorts them or harms the photographer's reputation. These rights cannot be given up, and these Guidelines do not ask the photographer to give them up; it only regulates how they are used. The customer may crop, resize, retouch and apply filters to the pictures for ordinary use. The customer may share them in personal posts without naming the photographer. When the pictures are published commercially, in advertising or in the press, the customer names the photographer, unless the photographer has asked not to be named. The customer may not remove a watermark that the photographer placed before full payment, and the photographer places no watermark on pictures delivered after full payment.
26.6 The customer may not present the pictures as their own work or as the work of another photographer. The photographer may not sell, license, exhibit or hand the delivered pictures to anyone, and does not share the gallery link or open the gallery to anyone but the customer. The photographer keeps the gallery available to the customer for at least the period the Data Retention and Deletion Schedule names for delivery and disputes, tells the customer in the app before the gallery closes so that the customer can save the pictures, and after that keeps copies only of the pictures for which a portfolio consent exists under section 27 and for as long as a complaint, an objection or a lawful request about the booking is open; the other copies are deleted.
26.7 If a booking is not paid in full, or a payment is reversed after delivery, the rights do not pass or return to the photographer, and the customer may not use the pictures until the matter is settled under the Complaints and Dispute Resolution Policy.
26.8 Sworah holds the rights only for the moment needed to pass them to the customer. Sworah does not hold the delivered pictures: it keeps the gallery link on the booking as the record of delivery, and sees the pictures only when a party sends copies or screenshots in a complaint, a report or an appeal. Sworah takes no licence over the pictures beyond what it needs for that purpose, and over portfolio, profile and chat pictures beyond what it needs to store them and show them in the app. Sworah does not use delivered pictures for its own marketing without the separate consent described in section 27.

27. Portfolio and marketing use

27.1 A photographer may show pictures from a Sworah booking in the portfolio, on social media or in other advertising only with the documented consent of the customer and of every identifiable adult who appears in them, and the documented consent of the guardian of every identifiable child. The consent is given in the app, picture by picture or for a named set of pictures, and is recorded with the time, the method and the wording shown.
27.2 Consent to the booking is not consent to portfolio use. The two are asked separately. The customer may refuse portfolio use, and the booking, its price and its delivery are not affected.
27.3 Consent is given for a stated use (the portfolio on Sworah, the photographer's own channels, or both) and may be limited to certain pictures or channels. Pictures of a women-only occasion, of the inside of a private home, or of a child are never used in a portfolio or in advertising without a consent given expressly for that picture, and the default for them is «no» (section 28).
27.4 Anyone who gave consent may withdraw it at any time by telling the photographer in the booking chat or writing to Sworah through «Contact us». Within 7 days of a withdrawal the photographer removes the pictures from the portfolio and from every channel the photographer controls, and Sworah removes them from the platform. What was lawfully published before the withdrawal does not become unlawful, but nothing new is published after it.
27.5 Sworah uses a customer's pictures in its own marketing only with the separate consent of the customer, of the photographer and of every identifiable pictured adult or guardian, given in the app or in writing and stating the pictures, the channels and the period. The consent may be withdrawn as in 3.4. Sworah does not use delivered pictures, chat attachments or profile pictures in marketing in any other case.
27.6 Portfolio pictures that show no identifiable person (landscapes, products, food, interiors with the owner's permission) need only the customer's consent where they were made for a Sworah booking, and no consent where the photographer made them outside Sworah and holds the rights.
27.7 A photographer may not use a customer's pictures to advertise a business other than the photographer's own, may not sell them as stock, and may not post them with the customer's name, location or event date unless the customer agreed to that too.

28. People who appear in the pictures

28.1 Photographing an identifiable person and publishing the picture are two separate acts, and each needs that person's agreement. The customer and the photographer share this duty as this section describes.
28.2 By making the booking the customer confirms that the people who will appear know a photographer will be present and agree to be photographed, that the owner or manager of the venue permits photography there, and that a guardian has agreed for every child who will appear.
28.3 During the session the photographer photographs the people the customer has arranged to be photographed, stops photographing anyone who objects, and deletes on request a picture of a person who did not agree to it. A photographer may end a session, keeping the payment due under the Photographer Agreement, where the customer insists on photographing a person who objects or a place where photography is not allowed.
28.4 Consent to be photographed is given by the pictured person if an adult, and by the parent or legal guardian if the person is under eighteen. A customer who books a session for a child books it as the child's guardian or with the guardian's consent, and says so in the booking.
28.5 Where consent is needed for publication (section 27), it is recorded in writing — in the booking chat or in a signed consent the photographer keeps: who consented, for which pictures, for which use, when and how. A spoken «yes» at the venue is enough to take a picture; it is not enough to publish it.
28.6 Women-only occasions (weddings, parties and gatherings held for women) are private by default: the pictures are delivered to the customer only, the gallery is opened to nobody else, the pictures are never shown in a portfolio or in advertising, and are never shared with anyone by the photographer. A consent for such a picture is valid only if the pictured adult gives it in the app after the session, for that picture. The customer may mark an occasion as women-only in the booking, and the request is then shown only to photographers who can attend it.
28.7 Photography inside a private home, a hall, a hotel, a shop, a mosque, a school, a hospital or a government building needs the permission of the person in charge of the place, and a sign that forbids photography is obeyed. The exteriors of buildings and works of art standing permanently in public places may be photographed from a public place.
28.8 Religious and government sites, and the Two Holy Mosques and their surroundings, are photographed only within the rules and permits of the authority in charge. A commercial shoot in a public or tourist place needs the permit the competent authority requires, and the photographer uploads it to the booking where the service calls for it.
28.9 People who happen to be in a public place in the background of a picture are not its subject. The photographer frames so that they are not the focus, and blurs or crops a recognisable bystander before any portfolio use. A picture that focuses on a particular stranger needs that person's consent.
28.10 A child appears in a picture only with the guardian's consent to the session, and appears in a portfolio or in advertising only with the guardian's written consent for that picture. A report that a child appears without consent leads to removal of the picture from every public surface while the report is examined.

29. What may not be photographed or posted

29.1 Nobody uses Sworah to photograph, produce, upload, send or publish the content listed in this section. A booking whose purpose falls under this section is refused or cancelled, and the account may be suspended or closed under sections 34 and 35.
29.2 Indecent or sexual content, nudity, and anything that offends public morals or religious values.
29.3 Content that insults, defames or exposes a person, that reveals a person's private life, or that shows a person in a private moment without consent, including recordings taken secretly or through a window, a door or a screen.
29.4 Pictures of a person taken against their will or after they objected.
29.5 Security and military installations, oil and industrial facilities, airports, ports, police and government premises, and anything a sign or an official marks as not to be photographed, unless the operator of the site has given written permission that is uploaded to the booking.
29.6 Crime scenes, accidents, victims, the injured and the dead, and recordings of security cameras, which may not be copied, shared or published.
29.7 Pictures or video taken by a drone, unless the photographer holds the registration of the aircraft, the remote pilot certificate and the operating authorisation the civil aviation authority requires, and the permission of the site, all uploaded to the booking before the session.
29.8 Content that incites hatred, violence or discrimination, that supports terrorism, or that disturbs public order or national security.
29.9 Counterfeit goods and fake brands, the use of a trade mark, logo or design the user has no right to use, and content copied from another photographer or artist without permission.
29.10 Impersonation: pretending to be another person, another photographer, a studio, a company or Sworah; fake profiles; and pictures presented as the user's own work when they are not, including pictures generated by software presented as a real shoot.
29.11 Content that reveals another person's personal data without consent: a phone number, an address, an identity document, a car plate, a child's school, a medical condition or a bank detail.
29.12 Any content that breaks a law of the Kingdom or that is used to commit, plan or hide a crime.

30. No face recognition, and no training on your pictures

30.1 Sworah does not run face recognition, face grouping or any biometric processing on pictures, and does not create templates that identify a person from a face, voice or body. The pictures Sworah stores (portfolio, profile and chat pictures) are stored and shown as files; they are not analysed to find out who is in them. Sworah does not hold the delivered pictures at all.
30.2 Sworah does not use pictures, chat or portfolio content to train artificial-intelligence models, and does not allow others to do so through the platform. A photographer who uses editing software processes the customer's pictures on the photographer's own responsibility and tells the customer when a picture has been generated or substantially altered by software.
30.3 The automated screening described in sections 31 and 32 looks for words and contact details. It does not identify faces.

31. Reviews

31.1 After a booking has been delivered or completed, the customer may rate and review the photographer of that booking, and the photographer may rate the customer, each once per booking. The customer's review is public on the photographer's profile; the average is shown once enough reviews exist. The photographer's rating of a customer is not public: it is shown to the customer in the app under the rules the app states (what is shown, and when), it is seen by staff, and it feeds the customer's reliability record. A customer can read in the app the reviews written about them. Sworah may ask for the rating after delivery; the prompt can be dismissed. Sworah may switch off ratings of customers; the app says whether they are on.
31.2 A review, in either direction, describes the reviewer's own experience of that booking: for a photographer, punctuality, communication, the quality of the pictures and the delivery; for a customer, punctuality, cooperation at the session and respect for what was agreed. It is factual and courteous. It does not insult, does not accuse a person of a crime or of immoral conduct, does not mock religion, origin or appearance, and does not use foul language.
31.3 A review carries no personal data of a third person and no contact details: no names of guests, no pictures of people, no phone numbers, addresses or account names, and no detail of anyone's private life. Comments pass the contact-detail and bad-language filters before they are saved. Where the app allows pictures to be attached to a review, the reviewer attaches only pictures from the delivered set that show no identifiable person other than the reviewer.
31.4 Before a review is shown to anyone, Sworah screens it automatically for the content described in 31.2, 31.3 and section 29, and a staff member reviews what the screening flags or a party reports. Sworah may hold a review for up to 3 business days for that purpose, and may hold what each party wrote until both have rated or the time for rating has passed, so that neither rating answers the other.
31.5 Sworah removes a review or a rating, in whole or in part, where it breaks this section, where it concerns a different booking or a different person, where the booking was neither delivered nor completed, where it was written in exchange for money, a discount or a favour, or where a court or a competent authority orders its removal. The author is told of the removal and the reason, and may appeal under section 37. The person reviewed may object to a review or a rating written about them and ask for a human review under section 37; the review stays visible meanwhile unless 31.4 or section 29 applies.
31.6 Reviews are not bought or sold. Neither party may offer anything for a review or for its removal, review through another account, or ask the other party to change a review. A customer may not threaten a review to obtain a discount, a refund or anything else, and a photographer may not threaten a rating to obtain a changed review, a tip or anything else. Either is a ground for suspension.
31.7 No retaliation: a photographer does not refuse, delay or degrade a service because of a review and does not lower a customer's rating because of it; a customer does not lower a rating because of a complaint or a lawful refusal; neither party contacts the other outside the app about a review. The photographer may reply once to a public review, publicly and courteously, under the review; the reply follows the same rules as the review.
31.8 The author alone is responsible for what a review or a rating says. Sworah may disclose the author's identity to the Public Prosecution or a court on a lawful request.

32. Chat

32.1 The chat in the app exists to arrange the booking: the time, the place, the customer's wishes, the delivery. It is used for that and for nothing else, and only between the parties to a booking.
32.2 No harassment, insults, threats, sexual remarks or unwanted personal questions. No messages after the booking has ended that are not about that booking. A party who feels unsafe may report the conversation from inside it. Sworah reviews a report within 2 business days, and sooner where there is danger.
32.3 Payments and bookings stay on the platform. Sworah screens messages automatically for phone numbers, e-mail addresses, bank details, links to messaging applications and requests for payment outside the app; a message that trips the screen is not sent, and the sender is told so. The Customer Terms of Use and the Photographer Agreement state the no-circumvention rule and its consequences.
32.4 Nobody reads your chat routinely. A staff member reads a conversation only when the screening has flagged a message, when a party has reported it, or when a complaint or dispute about the booking has been opened; each access is logged and limited to the booking concerned. Sworah does not record or listen to calls made outside the app.
32.5 Messages and attachments are kept as part of the booking record for the period stated in the Data Retention and Deletion Schedule, and longer while a dispute about the booking is open or a law requires it; after that they are deleted or anonymised.
32.6 Chat attachments follow section 29. A picture sent in chat is not delivered content and does not pass to the customer under section 26 unless the photographer later includes it in the gallery delivered for that booking.

33. Reporting content: copyright and privacy

33.1 Anyone, a user or not, may report content on Sworah, or in a gallery delivered through Sworah, that infringes their copyright, that shows them or their child without consent, or that breaks section 29. A user reports a conversation from inside it; anyone reports through «Contact us» in the app or the contact form on the website, with the details in 9.2.
33.2 A complete report states: the name and contact details of the person reporting; the right relied on (copyright, privacy, the image of a child, or another rule of these Guidelines); where the content is (the profile, the picture, the review or the message, with a link or a screenshot from the app); the facts that support the report; for a copyright report, evidence that the reporter owns the work or acts for the owner; and a statement that the report is made in good faith and that its contents are accurate. Sworah may ask for an identity check where the report concerns the image of a person.
33.3 Sworah acts on a complete report within 48 working hours of receiving it. For content Sworah hosts (portfolios, profiles, reviews, chat pictures), it removes or disables the content or restricts it to the parties to the booking. For pictures in a delivered gallery, which Sworah does not host, it disables the gallery link on the booking and requires the photographer to remove the pictures from the gallery within the same time and to confirm the removal in the app; a photographer who does not is treated under section 34. In both cases Sworah tells the user who posted the content what was removed and why, with the substance of the report but without the reporter's contact details. Where a report is incomplete, Sworah tells the reporter within two business days what is missing.
33.4 Reports about the image of a child, an intimate image or an immediate danger are handled first, and the content is hidden, or the gallery link disabled, on receipt while the report is examined.
33.5 The user whose content was removed may object within 10 days, stating why the content does not infringe (for example that the user owns the rights, holds the consent of the pictured persons, or made the picture lawfully) and attaching the evidence. Sworah forwards the objection to the reporter within two business days. If the reporter does not, within 10 business days after that, show that a complaint has been filed with the competent authority or a court, Sworah may restore the content or the gallery link; if the reporter does, the content stays down until the matter is decided. Content removed on a privacy report or a report about a child is restored only with the consent of the pictured person or guardian, or on the decision of the competent authority.
33.6 Sworah keeps a copy of removed content it hosted, of the report and of the copies or screenshots sent with it for 90 days, and longer while an objection, a dispute or a lawful request about it is open, for the purposes of 33.5 and of section 36; after that the copy is deleted.
33.7 A report made in bad faith, knowingly false or made to remove a competitor's lawful work, is itself a breach of these Guidelines; the person who made it may be suspended and is liable for the loss caused.
33.8 Sworah does not feature, recommend or sell paid placement of a portfolio or a picture that is the subject of an open report or objection, and earns nothing from the disputed content itself.

34. Repeat infringers

34.1 Sworah keeps a written record of reports upheld against an account. A first upheld report brings a warning and removal. A second within 12 months brings a suspension of 14 days, during which a photographer takes no new bookings and a customer makes none. A third within the same period brings permanent closure of the account.
34.2 Sworah may skip a step and suspend at once where the infringement is serious or deliberate, where it concerns several works, or where the account is used mainly to infringe.
34.3 A photographer's portfolio is not featured, recommended or promoted while an upheld report against it is less than 6 months old.
34.4 A strike is recorded with its reason, its date and the content concerned. The user sees it in the account and may appeal under section 37.

35. Zero tolerance

35.1 The conduct listed in this section leads to immediate and permanent closure of the account, to the loss of pending bookings, and to a report to the authorities where the law requires one. Earnings already due are paid only after any claim arising from the conduct has been settled or decided.
35.2 Sexual or indecent content involving a child, any request for it, and any approach to a child for a sexual purpose.
35.3 Intimate images of any person taken or shared without that person's consent, and threats to share them.
35.4 Sexual harassment, assault, stalking or threats against a customer, a photographer, a pictured person or a member of Sworah's staff, at a session or through the app.
35.5 Fraud: fake bookings, fake payments, payment reversals on services received, false refund claims, the use of stolen cards or identities, and any scheme to obtain money from the other party or from Sworah.
35.6 Impersonation of another person, another photographer or studio, a public authority or Sworah, and forged licences, permits, identity documents or certificates.
35.7 A person whose account was closed under this section may not open another account. Sworah keeps the mobile number and the ban record after erasure, as the Privacy Policy and the Data Retention and Deletion Schedule say, to prevent re-registration.

36. Reporting to the authorities and cooperating with lawful requests

36.1 Where Sworah learns of content or conduct that suggests abuse, neglect or sexual exploitation of a child, it reports it to the competent authorities at once, preserves the evidence, and does not merely delete it.
36.2 Sworah cooperates with the Public Prosecution, the courts, the police, the Communications, Space and Technology Commission, the Saudi Authority for Intellectual Property, the Saudi Data and Artificial Intelligence Authority and the Ministry of Commerce on lawful requests, and discloses account data, content and chat only on such a request or where a law requires it. The Privacy Policy describes these disclosures.
36.3 Sworah does not tell a user about a lawful request where the authority asks it not to, or where telling would obstruct an investigation.

37. Appeal

37.1 A user whose content was removed, whose review was held or removed, whose account received a strike, or whose account was suspended or closed under these Guidelines receives the reason in writing, and may appeal within 14 days through «Contact us» in the app or the contact details on the website. A user who objects to a review or a rating written about them asks for a human review the same way.
37.2 The appeal is reviewed by a member of staff who did not take the original decision, within 10 business days. The user may send evidence. The decision is given in writing with reasons. A closure under section 35 is reviewed once; if it is confirmed, it stands.
37.3 Sworah keeps a record of each decision and appeal (the content, the reason, the dates, the reviewer and the outcome) for the period in the Data Retention and Deletion Schedule, and reports on these records to the competent authority on request.
37.4 The appeal does not replace the Complaints and Dispute Resolution Policy for money matters, nor the right to complain to the competent authorities and to go to court.

38. Changes to these Guidelines

38.1 Sworah may change these Guidelines. A material change takes effect one week after it is announced in the app. The version and its effective date are printed at the top of the page. Continuing to use Sworah after that date is acceptance of the new version. A user who does not accept may close the account under the Customer Terms of Use or the Photographer Agreement.
38.2 Arabic prevails over any translation of these Guidelines.

Part three: Earnings, Payouts and Tax

These terms explain how money moves on Sworah: how you pay for a booking, what record you receive, how refunds and the wallet work, and how Sworah pays the photographer. They are part of the Customer Terms of Use and of the Photographer Agreement; the Cancellation, Rescheduling and Refund Policy says how much of a price comes back when a booking is cancelled, and the Complaints and Dispute Resolution Policy says how a disagreement is decided. The company operating Sworah («Sworah», «we») sells every booking in its own name: you contract with Sworah for the session, Sworah engages the photographer to perform it, and Sworah charges the price, records the payment and refunds under these terms.

39. Earnings and payouts

39.1 For every booking the photographer's earnings are the photographer's price for the service, as the catalogue and the booking record it, less Sworah's commission at the rate shown in the app when the booking was accepted. Sworah charges the customer the price and pays the photographer these earnings; the customer's payment is Sworah's receipt and the earnings are Sworah's cost.
39.2 Earnings are recorded in the photographer's balance when the booking is completed as the app records it — the session performed and, where the service includes them, the files delivered. If the customer opens a complaint within the dispute window shown in the app, the booking's earnings wait and are recorded, in whole or in part, when the Sworah team decides the complaint.
39.3 Until then the booking's amount is shown as pending and is not due. For a booking cancelled before the session Sworah owes the photographer only what the Cancellation, Rescheduling and Refund Policy and the Photographer Agreement allot.
39.4 The photographer requests a payout from the earnings screen whenever a balance is due. Sworah reviews the request and pays to the photographer's bank account within 7 business days of approving it.
39.5 Payouts go only to an IBAN at a bank in the Kingdom in the photographer's own name — or in the name of the establishment to which the account belongs — verified against the photographer's identity document or commercial registration before the first payout and on every change. A payout to a third party's account is refused. After bank details are entered or changed, payout requests wait for the number of hours shown in the app.
39.6 Sworah may defer all or part of a payout while any of the following is open: a customer complaint or dispute on a booking in the balance; a chargeback or payment reversal on such a booking; missing, expired or unverified identity, registration, licence or tax details; a withdrawal rate above the gate shown in the app; a suspected fraud or breach of the Photographer Agreement under review; or an order of a competent authority. The deferral is shown in the app with its reason and ends when the matter is settled.
39.7 Where, after earnings were recorded or paid, a refund or compensation is decided for the customer, a payment is reversed, or a fee or penalty under the Photographer Agreement becomes due, Sworah deducts the amount from the balance and from the next payouts; where the balance is not enough, the photographer repays the difference within 30 days of being notified. Every deduction appears in the earnings record with its reason.
39.8 Every payout is recorded in the earnings screen with the bookings it covers, the photographer's price, the commission, the deductions and the amount paid. The record is Sworah's record of a payment it owed and made; it is not an invoice issued by the photographer, not a tax invoice and not a bank statement. The balance in the app is the record of what Sworah owes the photographer, not a deposit.
39.9 The photographer checks his earnings record and reports any error within 30 days through «Contact us» in the app.

40. Value added tax

40.1 At registration, or whenever Sworah asks, the photographer declares whether he is registered for value added tax and, if so, gives his tax number; he updates the declaration within 14 days of any change. Sworah may verify it with the Zakat, Tax and Customs Authority's public tool and records the check.
40.2 Where the photographer is not registered, Sworah issues the tax invoice to the customer in its own name for the whole price. The photographer issues no tax invoice, collects nothing as tax, and must not issue any document titled «tax invoice» or showing tax for a Sworah booking; the payout statement shows no tax.
40.3 Where the photographer is registered, he issues Sworah a tax invoice for the earnings of each payout, in Arabic, showing Sworah's tax number, within the time the tax rules allow; Sworah pays the invoiced amount including the tax it states.
40.4 A photographer whose registration lapses or is cancelled tells Sworah at once. Any tax, fine or cost Sworah bears because of a false, late or missing declaration is deducted under clause 39.7.

41. Other taxes and zakat

41.1 Each party bears its own taxes, zakat and government fees: Sworah accounts for the value added tax on the bookings it invoices; the photographer accounts for his own income tax or zakat, licence fees and registrations.
41.2 Sworah withholds nothing from a payout to a photographer resident in the Kingdom; it withholds only where the law requires it, as for payments to a non-resident, and the Photographer Agreement admits only residents.
41.3 The photographer provides and keeps current the documents the law requires for his activity — commercial registration or freelance document, national address, licences where the service needs them; Sworah may defer payouts under clause 39.6 while they are missing or expired.
41.4 Sworah gives the competent authorities information about payouts where the law obliges it, and tells the photographer where the law allows.

42. Changes to fees and rates

42.1 The commission rate and the service fee rate in force are shown in the app. Sworah announces a change in the app and by message at least one week before it applies.
42.2 A booking accepted before the change keeps the rates in force when it was accepted.
42.3 A photographer who does not accept a change may stop taking new bookings and request the balance under clause 39.

43. General

43.1 These terms are part of the Customer Terms of Use and of the Photographer Agreement and are read with the Cancellation, Rescheduling and Refund Policy, the Complaints and Dispute Resolution Policy, the Privacy Policy and the Data Retention and Deletion Schedule; where they conflict, these terms govern money and the others govern their own subjects.
43.2 Sworah changes these terms by publishing the new version in the app and on the website one week before it takes effect; the version and effective date are printed at the top of the page. A change does not affect a booking confirmed before it.
43.3 Nothing in these terms takes away a right the law gives you as a consumer; you may always complain to the Ministry of Commerce through its channels.
43.4 These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom decide what the Complaints and Dispute Resolution Policy does not settle.
43.5 These terms are issued in Arabic and English; the Arabic text prevails.
43.6 Questions about a payment, a refund or a payout: «Contact us» in the app, or the contact details shown on the About screen and the website, during the working hours shown there.

Part four: Complaints and Dispute Resolution

This policy says how a complaint about a booking, a payment, a photographer, a customer or the platform itself is made and decided, and what you can do if you are not satisfied with the result. It has two chapters. The first (sections 44 to 52) is the complaints policy: how the company operating Sworah («Sworah», «we») receives, examines and answers complaints from customers and photographers. The second (sections 53 to 57) is the dispute-settlement policy: the routes outside Sworah that stay open to you, mediation, the courts and the law that applies. It is part of the Customer Terms of Use and of the Photographer Agreement. The Cancellation, Rescheduling and Refund Policy says how much of a price comes back when a booking is cancelled; the Content, Image Rights and Community Guidelines govern reports about content and appeals against removals and bans; the Payments, Wallet, Payouts and Invoicing Terms say how a refund or a payout is made.

First chapter: complaints

Sections 44 to 52: how a complaint is made, examined and decided inside Sworah.

44. Who may complain, and about what

44.1 Any customer or photographer may complain to Sworah about a booking, a payment, a refund, a payout, a cancellation, the conduct of the other party, the quality or delivery of the pictures, the gallery link and its availability, a rating or review written about them in either direction, or the platform's own service. A person who is not a user may report content under the Content, Image Rights and Community Guidelines.
44.2 A complaint about a booking is a «dispute» when it asks Sworah to decide between the customer and the photographer: a refund, a reshoot, a credit, the release of earnings or a penalty. The dispute window shown in the app on each booking is the time within which such a complaint is opened after delivery, or after the session where nothing was delivered. It is printed on the booking, and it never shortens a right the law gives you.
44.3 A complaint about anything else (a payment error, a question about your data, the conduct of a member of staff, a feature) may be made at any time.

45. How to complain

45.1 In the app: open the booking, choose «Report a problem» and describe it. This is the fastest route, and the one that holds the photographer's share of the price while the complaint is examined (section 47).
45.2 Through «Contact us» in the app, or by e-mail or phone to the contact details shown there and on the website, stating the booking number. A complaint about a booking received that way is linked to the booking and treated as if made in the app.
45.3 Complaints may be made in Arabic or in English. Sworah answers in the language of the complaint.
45.4 Sworah confirms receipt with a reference number within the time stated in section 48.

46. What to include

46.1 The booking number; what happened, when and where; what you want (a reshoot, a partial or full refund, a credit, payment of your earnings, or something else); and the evidence you have: pictures, screenshots of the gallery and of the app, messages exchanged outside the app, receipts, and a medical or police report where relevant.
46.2 Say whether you have already raised the problem with the other party in the chat. A problem at the session (lateness, a missing service, a wrong place) is reported as soon as possible, and where possible on the day of the session, so that the record is clear.
46.3 Sworah may ask for more information. The deadlines in section 48 run from the day the complaint is complete.

47. Evidence, and the hold on the photographer's share

47.1 Sworah decides on the evidence: the booking record (the service, the sub-services, the date, time, place, price and notes agreed in the app), the chat between the parties, the gallery link posted on the booking and the record of when it was posted, changed or locked, the pictures as the customer found them in the gallery (the copies or screenshots the customer provides; Sworah does not hold the delivered pictures), the photographer's pictures before and after editing, the time and location stamps the app recorded, the payment record, and what each party sends.
47.2 Each party has 3 business days from Sworah's request to send its evidence and its account of what happened. Sworah may extend this once for a good reason. Evidence sent after the window is considered only where it could not have been sent earlier.
47.3 While a dispute is open, the photographer's share of the price for that booking is held and not paid out; it is released, reduced or withheld when the decision is made, as the Payments, Wallet, Payouts and Invoicing Terms say. A refund credit for that booking is not spendable until the decision.
47.4 Where the technical quality of the pictures is the matter in dispute, Sworah may ask an independent photographer for an opinion, confidentially and without the parties' names.
47.5 Staff read the chat of the booking only for the purpose of the complaint, as the Content, Image Rights and Community Guidelines say. A copy of what the parties sent is kept in the complaint file.

48. Deadlines

48.1 Sworah acknowledges a complaint with a reference number within 1 business day, and gives its decision within 10 business days of the day the complaint is complete.
48.2 Where the matter needs more time (an outside opinion, an investigation by the payment provider, a party who is abroad), Sworah may extend once by up to 10 business days and tells both parties why.
48.3 A complaint about a session that has not yet taken place (a photographer who announces a withdrawal, a mistaken booking) is handled before the session wherever the timing allows.
48.4 None of these deadlines shortens the time the law gives you to complain to the authorities or to go to court.

49. What Sworah can decide

49.1 For the customer: a reshoot of all or part of the session, by the same or another photographer, at no extra charge; a partial refund; a full refund; a credit to the wallet where the customer chooses it instead of a refund to the card; correction of the delivered pictures in the gallery within a set time; restoring access to the gallery where the link no longer works or pictures are missing; removal or amendment of a rating written about the customer under the Content, Image Rights and Community Guidelines; or that the complaint is not upheld, with the reasons.
49.2 For the photographer: release of the held share in full or in part; payment of a cancellation or no-show amount under the Cancellation, Rescheduling and Refund Policy; removal or amendment of a review written about the photographer under the Content, Image Rights and Community Guidelines; or a note on the customer's record where the customer did not show or behaved abusively.
49.3 Refunds are paid as the Payments, Wallet, Payouts and Invoicing Terms say: a card payment back to the card, a wallet payment back to the wallet. A credit note follows a refund where an invoice was issued.
49.4 Sworah does not award compensation beyond the price of the booking and the amounts the policies state. A claim for a greater loss belongs to the routes in the second chapter.
49.5 A complaint may also lead Sworah to warn, suspend or close an account, under the Customer Terms of Use, the Photographer Agreement and the Content, Image Rights and Community Guidelines.

50. The decision

50.1 The decision is given in writing in the app to both parties, with the reasons and the evidence relied on, and is carried out within 5 business days (the refund, the release of the share, the reshoot booking).
50.2 The decision binds the photographer under the Photographer Agreement: Sworah may deduct, hold or set off the amounts decided against the photographer's earnings. The photographer's recourse is the appeal in section 51 and then the routes in the second chapter.
50.3 The decision takes away no right the customer has under the law. The customer may accept it, appeal it under section 51, or use any route in the second chapter at any time, before or after the decision. Accepting a refund or a credit in the app settles the complaint for that amount, but does not waive a right the law does not allow to be waived.
50.4 Where the parties settle between themselves, in the chat or with Sworah's help, Sworah records the settlement and carries it out. The parties may have it drawn up as an enforceable settlement deed through the Ministry of Justice's platform (section 54).

51. Appeal

51.1 Either party may appeal a decision once, within 7 days of receiving it, through «Contact us» in the app or the contact details shown there, saying why the decision is wrong and attaching any evidence not sent before.
51.2 The appeal is reviewed by a member of staff who did not take the first decision, within 10 business days. The appeal decision is final within Sworah and is given in writing with reasons.
51.3 Carrying out the first decision is paused during the appeal where it can be undone (the release of the share, a credit). A refund already paid to a card is not reversed unless the appeal succeeds and the customer agrees.

52. Abusive or fraudulent complaints, and the register

52.1 A complaint is abusive where it is made to obtain a refund or a service the complainant knows is not due, where it repeats a decided complaint without new facts, where it relies on forged or altered evidence (edited pictures, messages or receipts), or where it insults or threatens staff or the other party.
52.2 An abusive or fraudulent complaint is rejected; a remedy obtained through it is reversed and recovered; the account may be warned, suspended or closed; and a fraud is reported to the authorities. The other party is told the outcome.
52.3 Sworah keeps a complaints register. For each complaint it records the reference, the date, the parties, the subject, the evidence, the decision and its reasons, the appeal and its outcome, and the date of each step. The register is kept for 3 years from the decision, and longer while a claim about the complaint is open or a law requires it, and is reported to the Ministry of Commerce on request. Only staff who handle complaints may read it.
52.4 A complaint about how Sworah handled your personal data is handled under the Privacy Policy within 30 days.

Second chapter: disputes

Sections 53 to 57: the routes outside Sworah, mediation, the courts and the law that applies.

53. Routes outside Sworah

53.1 Complaining to Sworah is not a condition for anything in this chapter, and no decision of Sworah closes these routes.
53.2 Consumer complaints: the Ministry of Commerce receives reports about e-commerce through its unified number 1900 and its «Balagh Tijari» (Commercial Report) application, free of charge and with a reference number. The Ministry may order Sworah to correct or withdraw an advertisement and may impose penalties; it does not award compensation, which belongs to the courts.
53.3 Personal data: a complaint about the handling of your personal data may be made to the Saudi Data and Artificial Intelligence Authority, within the time its rules set (90 days from the incident or from learning of it, at the time of writing), with or without complaining to Sworah first.
53.4 Unwanted messages: a complaint about promotional messages or calls may be made to the Communications, Space and Technology Commission.
53.5 Copyright: a complaint about the infringement of a work may be made to the Saudi Authority for Intellectual Property. A crime (harassment, defamation, an invasion of privacy, fraud) is reported to the police or the Public Prosecution.

54. Mediation

54.1 Before or instead of court, the parties may try to settle. Sworah offers to mediate between a customer and a photographer in the app. Either party may also propose mediation through the Ministry of Justice's «Taradhi» platform, whose settlement deeds are enforceable, or through the mediation service of the Saudi Center for Commercial Arbitration.
54.2 Mediation is voluntary for the customer and is never a condition of going to court or to the Ministry. For a dispute between Sworah and a photographer, the Photographer Agreement says whether mediation or arbitration comes before court.
54.3 Negotiating in good faith or mediating does not cost you the time the law gives you to bring a claim; the law suspends that time meanwhile.

55. Courts and the law that applies

55.1 The law of the Kingdom of Saudi Arabia governs this policy, the Customer Terms of Use, the Photographer Agreement and every booking.
55.2 A dispute between Sworah and a photographer, or between a photographer and a customer in the photographer's commercial capacity, is heard by the Commercial Court having jurisdiction over Sworah's registered seat, unless the law gives another court jurisdiction.
55.3 A dispute brought by a customer is heard by the competent court in the Kingdom under the rules on jurisdiction. Sworah does not ask a customer to agree in advance to arbitration or to any court other than the competent one.
55.4 A decision of a Ministry committee may be challenged before the Administrative Court as the law provides. This policy does not affect that.
55.5 Arabic is the language of the documents and of any proceedings. The English text is a translation.

56. Notices

56.1 Sworah sends notices about complaints and disputes in the app and to the mobile number or e-mail address on the account. A notice is received when it is shown in the app or delivered to that number or address. You keep them current.
56.2 Notices to Sworah are sent through «Contact us» in the app or to the contact details shown on the About screen and the website.

57. Changes to this policy

57.1 Sworah may change this policy. A material change takes effect one week after it is announced in the app. The version and effective date are printed at the top of the page. Continuing to use Sworah after that date is acceptance of the new version. A complaint opened before a change is handled under the policy in force when it was opened.

Version 1.0 — effective from 5 November 2026