Where this page comes from
This page is written from the settings Sworah runs on right now: the rule you read here is the one the app applies the moment you cancel, and it changes with it.
Before you pay
Nothing is charged before a photographer accepts your request. A request stays open to photographers for 60 minutes; once one accepts you have 30 minutes to pay, and if that passes without payment the booking cancels itself and you owe nothing.
How much comes back when you cancel a paid booking
More than 24 hours before the shoot — 100% back
Between 12 and 24 hours before — 75% back
Less than 12 hours before — 50% back
After the shoot time has passed — nothing back
The percentage is of what was paid on the booking, and the hours are counted from the moment you cancel to the time of the shoot. If part of this booking’s money has already been returned to you, the tier’s percentage is the ceiling on the total returned on it.
Where the money goes
What was paid from the wallet returns to your Sworah wallet at once; what was paid by card is returned to the same payment method once the Sworah team completes it, and it can take a few days to show with your bank.
If the photographer withdraws
If the photographer withdraws from a paid booking you are offered a replacement at the same price, or the whole amount comes back to you: a withdrawal without a replacement is not accepted without the refund. The Sworah team may add an apology credit to your wallet.
After the shoot
If something went wrong with a completed booking, report it from the booking within 7 days of its completion; the photographer’s money is held until the Sworah team decides, and all or part of it may come back to you.
What the ladder does not cover
A complaint at cancellation, a photographer who did not show up and force majeure are decided by the Sworah team itself, which may refund in full. For any question about a refund: Contact us, inside the app.